About our privacy policy:
Riverdo cares a lot about your privacy. We therefore only process data that we need for our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes and we will not sell it to commercial parties.

This privacy policy applies to the use of the website and the services provided by riverdo. The starting date for the validity of these conditions is January 1, 2020, with the publication of a new version the validity of all previous versions expires. This privacy policy describes which information about you is collected by us, what this information is used for and with whom and under what conditions this information can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact info@riverdo.eu

About data processing:
Below is a summary of how we process your data, where we store it or have it stored, which security techniques we use and for whom the data is transparent.

  • Web forms:
    On our website you will find a number of web forms where we ask you to fill in personal data, such as your (company) name, address details, e-mail address, web address and (mobile) telephone number. We only use this information for the purpose for which you provided it.
  • Transactional emails:
    When you place an order in our webshop you will receive a number of e-mail messages regarding the status of your order. Our shipping partner  will receive your e-mail address from us to keep you informed of the progress of the delivery.
  • Client management and billing:
    Our client data is stored in the CRM of our online store software and then only used for administrative purposes.
  • Emails:
    We use the “Strato” servers for e-mail services. All e-mail traffic is confidential and not transparent to the processor.
  • Webhosting and database
    Riverdo uses the services of “Strato” to host the website. This is a trusted service provider. All data that you make available to us via our website is stored (temporarily or otherwise) on Strato’s servers. Strato has applied the necessary security techniques and the processor and its employees or auxiliary persons are prohibited under the agreement between the processor and Riverdo from viewing data or making it available to third parties, unless they are obliged to do so by law. to be. The processor periodically makes backups of the stored data, the same guarantees and conditions apply to these backups.

Purpose of data processing
We only use your data for our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time – other than at your request – we will ask you for explicit permission.

Your data will be shared with third parties in the following cases:

  • Google Analytics:
    Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to this data under applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other datasets and in this way follow your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products, among other things.
  • Mollie:
    We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store your data for longer than allowed by the legal terms.
  • Paypal:
    We use the Paypal platform to handle (part of) the payments in our webshop. Paypal processes your name, address, telephone number, e-mail address, identification details and financial account details of those involved. Paypal has taken appropriate technical and organizational measures to protect your personal data. Paypal reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Paypal’s services for which they engage third parties. Paypal does not store your data for longer than allowed by the legal terms.


Logistics and shipping:

  • PostNL¬†(MyParcel):
    When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries inside the Netherlands. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your details available to these parties.
  • DPD (MyParcel):
    When you place an order with us, it is our job to have your package delivered to you. We use the services of DPD to carry out the deliveries outside the Netherlands. It is therefore necessary that we share your name, address and residence details with DpD. DpD uses this information only for the purpose of executing the agreement. In the event that DpD engages subcontractors, DpD will also make your details available to these parties.


Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Participation in tax and criminal investigations
In some cases, Riverdo may be obliged to share your data in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case we are forced to share your data, but will oppose this within the possibilities that the law offers us.

Retention periods
We keep your data as long as you have an account with us. This means that we keep your customer profile until you indicate that you no longer wish to use our services or delete your account. If you indicate this to us, we will also regard this as a request to forget. We also keep the information about your purchase to answer any questions about the warranty or other questions or complaints about the product.

Your rights
On the basis of applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, in order to prevent misuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in case of a forget request we administer anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.

Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with the email address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.

Right to rectification
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed at the e-mail address known to us.

Right to restriction of processing
You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you remove the restriction.

Right to transferability
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this, be carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties. In such a case, Riverdo will in all probability no longer be able to continue the service, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights
In such cases, you have the right to object to the processing of your personal data by or on behalf of Riverdo. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is well-founded, we will provide you with copies and / or copies of data that we process or have processed and then permanently discontinue the processing.

You also have the right not to be subject to automated individual decision-making or profiling. Riverdo does not process your data in such a way that this right applies. If you believe that this is the case, please contact info@riverdo.eu

Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to this data under applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

We use functional and analytical cookies. The functional cookies are necessary for the proper functioning of the website. For example, they ensure that the desired information is shown to you quickly and correctly every time you visit our website. No permission is required to place functional cookies. We use analytical cookies to analyze how often our website is used. If the analytical cookies do not have a major impact on your privacy, no permission needs to be requested.

The following websites place cookies for the following reasons:

  • Riverdo.eu: This website places various cookies for analysis. The analysis applies to marketing purposes to make money. Cookies are also used when you log in and / or check out at our webshop.
  • Hotjar¬†(functional cookie)
    This cookie is used to let Hotjar know if the visitor has been included in the test used to generate Heatmaps, Funnels and Recordings.
  • Facebook:
    This cookie sees which products you view. This way we can show you relevant advertisements on Facebook.
  • Cloudfare:
    This cookie is used to identify customers behind a shared IP address and to apply security settings per customer. The cookie does not contain any customer identity information
  • Functional cookies:
    Our web store places functional cookies that ensure that we can recognize you on our web shops.
  • Analytical cookies:
    We place analytical cookies to test and improve different versions of our shopping cart.

Cookies can usually be managed, edited and deleted via your browser. More information about switching on and off and removing cookies can be found in the instructions and / or using the Help function of your browser.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data regarding you, we will inform you by e-mail.